Last updated: September 1, 2026
AIMoCap provides a Free plan with a meaningful allocation of free credits so users can evaluate the service before purchasing a subscription.
The Free plan allows users to test motion capture quality, supported output formats, character workflows, video compatibility, and whether AIMoCap is suitable for their production needs.
Users are expected to use the Free plan and free credits to complete this evaluation before purchasing a paid subscription.
Because AIMoCap provides users with an opportunity to evaluate the service before purchase, and because processing motion capture tasks incurs computing costs, AIMoCap does not offer no-reason refunds.
A change of mind, no longer needing the service, forgetting to use the subscription, or deciding after purchase that the service is not suitable does not normally qualify for a refund.
Subscription payments are generally non-refundable after purchase. Not using all or part of the paid subscription benefits does not automatically create a right to a refund.
This rule does not prevent AIMoCap from reviewing duplicate charges, incorrect charges, exceptional circumstances, or refund rights required by applicable law.
Please contact us if:
Requests are reviewed individually based on payment records, account usage, subscription status, and the circumstances provided.
Submitting a refund request does not guarantee that a refund will be approved.
AIMoCap subscriptions automatically renew according to the billing period selected at purchase unless canceled before the next renewal date.
You may cancel your subscription at any time from your AIMoCap account. After cancellation, no further renewal payment will be charged, and paid access remains available until the end of the current paid period.
Renewal payments are subject to the same refund rules. Forgetting to cancel before renewal does not normally qualify for a refund.
Duplicate renewal charges, incorrect renewal amounts, payment errors, or other exceptional circumstances may be submitted for review.
Contact support@aimocap.net and include:
We aim to acknowledge refund requests within three business days.
If a refund is approved, it will be returned to the original payment method. Approved refunds typically appear within 5-10 business days, although processing time may vary depending on the payment provider, financial institution, and region.
Creem is AIMoCap's Merchant of Record. Creem securely processes subscription payments and handles applicable taxes, receipts, invoices, and approved refund settlement.
Nothing in this policy excludes or limits any consumer right that cannot be excluded or limited under applicable law.
Where applicable law requires a refund, cancellation right, or other remedy, the applicable legal requirement will take precedence over this policy.
For questions about subscriptions, cancellations, billing, or refund reviews, contact support@aimocap.net.